Privacy Policy

Last Updated: [Insert Date]

At House of Joy ("we," "us," or "our"), accessible from hojbooks.uk, protecting your privacy is a top priority. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect information to process your orders, improve our website, and communicate with you. This includes:

  • Personal Data: Name, email address, billing address, shipping address, and phone number when you place an order or create an account.

  • Payment Information: Payment details (e.g., credit card numbers) are processed securely through our payment processors ([e.g., Stripe, PayPal]). We do not store full payment card details on our servers.

  • Usage Data: IP address, browser type, device information, and browsing activity collected via cookies and analytics.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders and send order updates.

  • Manage customer support requests.

  • Send promotional emails and newsletters (only if you have opted in; you can unsubscribe at any time).

  • Detect and prevent fraud and secure our website.

  • Improve site layout, navigation, and product offerings.

3. Sharing Your Data

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to run our shop, such as:

  • Service Providers: Payment gateways, shipping companies/couriers, and website hosting providers.

  • Legal Requirements: When required by law or to respond to valid legal requests.

4. Cookies

We use cookies to enhance your browsing experience, remember items in your shopping cart, and gather analytics data. You can choose to disable cookies through your browser settings, though some site features may not function properly.

5. Data Security & Retention

We use industry-standard security measures (such as SSL encryption) to protect your personal information. We retain your personal data only as long as necessary to fulfill orders, meet legal requirements, or resolve disputes.

6. Your Rights

Depending on your location, you have rights regarding your personal data, including the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of marketing communications at any time.

  • Request a copy of the data we hold about you.

To exercise any of these rights, please contact us at hojbooksuk@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: hojbooksuk@gmail.com

  • Address: Shop 2, 37 Crouch Street, Colchester, Essex, CO3 3EN